We purpose to provide an ethical environment that promotes doing the right thing with continuous improvement; operating above the line with integrity to insure an exceptional experience for our customers, associates and partners.

We live our Code of Values by…

RESPECT

  • treating others as we would like to be treated.
  • listening with the intent to understand what is being said and acknowledging that what is being said is important to the speaker.
  • responding in a timely fashion
  • Speaking calmly and respectfully, without profanity or sarcasm.
  • acknowledging everyone as right from their own perspective.

INTEGRITY

  • making only agreements we are willing, able and intend to keep.
  • communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
  • looking to the system for correction and proposing all possible solutions if something is not working.
  • operating in a responsible manner: “above the line…”
  • communicating honestly and with purpose.
  • asking clarifying questions if we disagree or do not understand.
  • never saying anything about anyone that we would not say to him or her.


CUSTOMER FOCUS

  • continuously striving to maximize internal and external customer loyalty.
  • making our best effort to understand and appreciate the customers’ needs in every situation.


HAVING FUN IN THE PROCESS!